Terms of trade

Art. 1 OUR ASSUMPTIONS
The objective of our commercial activity is to make our Clients fully satisfied with the cooperation with us. We do everything to make the price you pay for our services attractive and at the same time, to make the quality of the received products satisfactory to everyone. We assume that the Clients, who are satisfied with the quality of the performed service will recommend us to their friends and acquaintances, and no advertisement is so efficient as a recommendation of a person we trust.

Art. 2 ORDERS
Orders are only accepted in writing (fax, e-mail). If you make an order by e-mail, please use a special form available on our web site (each product has its individual form). If you make an order by fax, it should contain a detailed description of the ordered product according to our specification on the web site as well as the complete data of the ORDERER such as the NIP number (tax identification number), address, telephone and fax numbers, names of the people involved in the order as well as the company seal and the legible signature of the person making the order. After accepting the order we will contact you in case of any doubts, and finally we will send you the ultimate design to accept it before we start carrying out the order.

Art. 3 DESCRIPTION OF ORDER DETAILS AND ANNEXES

• Giving the colors we use the PANTONE™ or CMYK pallets, depending on the printing technique. In case of less demanding requirements typical descriptions like: dark blue, orange, red, blue etc. are used;
• If the company’s logo is to be included, please attach a display file of your logo to the order, preferable in the *cdr, *ai, or *.eps format or, possibly, as *.tif, *.jpg or *.bmp but at least in the resolution of 300 dpi by the final dimensions.

Art. 4 PAYMENTS
The following forms of payment are available in our company:
• Prepayment by means of a transfer to the bank account
• credit card.
We start the design-preparation works on the second day after receiving the order and it is processed immediately after we receive the amount paid to our bank account.

Art. 5 TRANSPORT
Depending on the volume and weight of the goods, we use different forms of shipment. The standard form of shipment is the priority (1st class) mail. The order is delivered to the client in Europe within 3 days and in the rest of the world it should be delivered within 5 days.

Art. 6 CLAIMS AND COMPLAINTS
Complaints are accepted until the 7th day after the ORDERER receives the product. The goods are subject to a claim only if they are qualified as damaged or inconsistent with the order. In case of the contractor’s mistake, Designer assumes an obligation to carry out the order correctly and free of charge within 7 days from the day all the details are settled with the ORDERER in reference to the complaint. Should Designer fail to satisfy the claim within the accepted deadline, the ORDERER has the right to demand the money for the faulty product.